Job Opportunities (3 Listed) – Applications available at the Front Desk 118. E Orangethorpe Ave. Placentia, CA 92865
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Job Duties: •Perform all check-in and check-out tasks •Manage online and phone reservations •Inform customers about payment methods and verify their credit card data •Register guests collecting necessary information (like contact details and exact dates of their stay) •Welcome guests upon their arrival and assign rooms •Provide information about our hotel, available rooms, rates and amenities •Respond to clients’ inquiries in a timely and professional manner •Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs •Upsell additional facilities and services, when appropriate •Maintain updated records of bookings and payments • Maintains customers’ privacy. • Maintains a high level of professional appearance and demeanor. • Performs other duties as assigned.
Qualifications: • High school diploma or equivalent. • Previous hotel-related experience preferred. • Ability to communicate with public, hotel staff, and management in a professional manner. • Knowledge of surrounding areas and local events. • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. • Ability to learn safety, emergency, and accident prevention policies and procedures. • Skilled in the use of front office equipment. • Knowledge of proper telephone etiquette. • Ability to work a flexible schedule, including weekends and holidays.